Fujitsu Support Agreement

Fujitsu has been a supplier of HMRC since 2004 and offers Critical National Infrastructure (CNI) services, including data center management, infrastructure and platform management services, cloud services, incident resolution, UK desktop support, device updates, as well as mobile management and unified communications. At the time, an HMRC spokesperson said: ”The revised agreement ensures continuity of some of our most important services, as we continue to advance our technology sourcing programme, which will increase our flexibility to work with a growing number of suppliers.” Extended service contract – Spare parts – 3 years – on site – Response time: NBD – Availability: 9 hours a day / Monday-Friday ¦ Technical support – Telephone support – 3 years of flexible agreements without penalty or fees. Your IT infrastructure can change — so why not your coverage? Through the deal, Fujitsu said it would provide IT support to HMRC`s 65,000 employees who cover user and network services. Fujitsu will also provide HMRC with dedicated service management, on-site support desks and what it calls ”committed project services”. ”As part of our new model, we`ve reorganized around our internal customers and put all the teams that support their services from start to finish in one place,” he said. ”For our key internal customers, this means that everyone who supports them is now in a multidisciplinary, customer-oriented team. We believe this will mean greater collaboration within the IT organization and ultimately a much improved service for our users. The contract is part of HMRC`s strategy to revise its Aspire contract, in which Capgemini was the leading IT provider, with support from Accenture, Fujitsu and BT. As Computer Weekly has previously reported, HMRC reached a final agreement with Fujitsu and Capgemini in 2016 to exit its £800 million a year aspire outsourcing contract. The Aspire contract was renewed and restructured in 2019 to ensure current services and allow HMRC to continue its plan to terminate the contract with other suppliers. Fujitsu Support Pack On-Site Service – Extended Service Agreement – 3 years – on-site Fujitsu`s FibreCAT and Eternus storage products are designed to meet mid-tier storage needs, from simple Just a Bunch Of Disks (JBOD) features, full array models to a Windows Storage Server-based NAS functionality platform. Hot-swap hardware swap modules and RAID HARDWARE support minimize the risk of data downtime or downtime. While many models have reached their End of Life Date (EOL), they could still offer your business access to business-critical data and services.

While you may want to decommission these systems, it is of the utmost importance, until the data stored there is migrated, to ensure that it continues to function as needed. We help you achieve your IT and business goals with intelligent and reliable support, and we make sure we`re exceptionally easy to use. Update your service, not your hardware! With flexible contract options, a comprehensive understanding of Fujitsu hardware and a wealth of experience, BASE IT has a support package that can be tailored to your specific needs. Contact us to see if we can give you the assurances you need to explore an alternative maintenance support service. Any contractual agreement provides for the definition of an agreement of several lines. Each line in the agreement may have totally different payment schedules when it comes to billing amounts and intervals, which can range from daily billing cycles to annual billing cycles.. . . .